What it means to be a back office support at Makino
Working at Makino as a back office support means facing new demands and challenges on a daily basis. It is impossible to forecast what will happen on any given working day. Depending on the situation, the working day must or will be designed with the customer in mind.
Back office support is very important position at Makino as it forms a direct link to customers and paves the way for satisfied customers. Only if a customer’s needs are met quickly, competently and in an ever-friendly manner can customer satisfaction be maximised and Makino’s future success safeguarded.
As a back office support it is essential to be both stress-resistant and flexible. Besides, it is vital to be a team player. The number of inquiries and orders cannot be managed without such qualities. Securely handling different software tools, e.g. Microsoft, SAP and Innosoft, is mandatory.
How is the approach and procedure?
Incoming inquiries and orders, whether by telephone or mail, must be continuously prioritized
and processed accordingly. To this end, team procedures are always coordinated with the relevant colleague in order to fulfil the customer’s requirements fast and well.
What makes Makino unique – and unique in terms of back office support?
What sets Makino apart from other machine manufacturers is the extremely stable and precise construction of its machines. This is reflected in the long service life of Makino products. For a back office support the internationally aligned team is a great help, as they are in constant contact with their European and Asian colleagues. This is how Makino has developed and lives as an intercultural family with the motto of “Having fun with and at work!”